balfour
Field Service Specialist
Philadelphia, Pennsylvania, United States
Sponsorship not specifiedDetected 1 day ago
Business DevelopmentLogisticsLeadershipCommunicationCollaborationMentoringMicrosoft Office
About the role
- The Field Service Specialist is responsible for driving gross margin growth within their assigned region by owning client relationships, leading a team of field personnel, and ensuring the successful planning, execution, and rebooking of all regional events.
- This role operates at the intersection of client management, team leadership, and operational excellence.
- Represent Balfour & Co.'s core values and uphold company policies and procedures - including professionalism, dress code, and performance standards - with peers, employees, clients, and customers
Responsibilities
- Own end-to-end client relationships and event outcomes across the region through proactive collaboration, coordination, and communication with the regional team
- Develop a thorough understanding of client and customer needs to ensure consistent event success and satisfaction
- Monitor and drive performance against regional goals, taking corrective action as needed
- Maintain consistent, professional communication with direct reports and the broader regional team via email, phone, text, and video conferencing
Requirements
- Adapt to evolving business needs by taking on additional responsibilities as required
- Bachelor's degree required
- Demonstrated ability to identify and pursue business development opportunities
- Proficiency in the Microsoft Office Suite (Windows environment)
- Willingness and ability to travel within the U.S., including overnight and extended trips
Skills
- Strong organizational, interpersonal, and communication skills, both written and verbal
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This listing is sourced directly from balfour's careers page and normalized into a canonical job model.