balfour

balfour

Field Service Specialist

Philadelphia, Pennsylvania, United States

Sponsorship not specifiedDetected 1 day ago
Business DevelopmentLogisticsLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

  • The Field Service Specialist is responsible for driving gross margin growth within their assigned region by owning client relationships, leading a team of field personnel, and ensuring the successful planning, execution, and rebooking of all regional events.
  • This role operates at the intersection of client management, team leadership, and operational excellence.
  • Represent Balfour & Co.'s core values and uphold company policies and procedures - including professionalism, dress code, and performance standards - with peers, employees, clients, and customers

Responsibilities

  • Own end-to-end client relationships and event outcomes across the region through proactive collaboration, coordination, and communication with the regional team
  • Develop a thorough understanding of client and customer needs to ensure consistent event success and satisfaction
  • Monitor and drive performance against regional goals, taking corrective action as needed
  • Maintain consistent, professional communication with direct reports and the broader regional team via email, phone, text, and video conferencing

Requirements

  • Adapt to evolving business needs by taking on additional responsibilities as required
  • Bachelor's degree required
  • Demonstrated ability to identify and pursue business development opportunities
  • Proficiency in the Microsoft Office Suite (Windows environment)
  • Willingness and ability to travel within the U.S., including overnight and extended trips

Skills

  • Strong organizational, interpersonal, and communication skills, both written and verbal

This listing is sourced directly from balfour's careers page and normalized into a canonical job model.