Quartermaster AI

Hypercare Customer Experience Coordinator

Toronto, Ontario

Sponsorship not specified$75k-$80kDetected 21 days ago

RESTCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills

About the role

We're looking for a highly organized and adaptable Hypercare CX Coordinator to join our team.
You'll oversee multiple projects simultaneously, surface customer pain points, and help identify opportunities to improve workflows and automate manual processes.
You'll also champion the voice of the customer internally, contributing to a stronger, more responsive product and experience.

We build our property base one street at a time, and our marketplaces one neighbourhood at a time.
We start with integrity, neighbourhood values, and competitive craftsmanship, and we build our business on neighbourhood trust.
This exercise is designed to assess your written communication, judgment, problem-solving, and ability to remain calm while navigating challenging customer situations.
We're building a company, not simply filling a position.

Ownership, accountability, and the ability to work independently while collaborating positively with cross-functional teams.
1+ years of experience in customer support, marketplace environments, or related roles, with a demonstrated ability to learn quickly and execute accurately.
We expect a high degree of ownership from each other and we pair that with higher-than-usual employee ownership in the company.
A strong customer-first mindset with genuine enthusiasm for helping people and delivering exceptional experiences.
Strong judgment, attention to detail, and the ability to manage multiple conversations and tasks in a fast-paced environment.
A proactive, adaptable, and growth-oriented mindset, with comfort navigating evolving processes and identifying opportunities for improvement.
THIS IS A GOOD FIT FOR YOU IF…
You're mission-driven and looking to solve the mission's hardest problems.
You're at a point in your life and your career where you want to tackle a uniquely demanding job to produce meaningful impact.
You're keen to work in-person with a team.
You show up like an owner.
You want to value the equity and solve for others.
❤ Integrity - We prioritize integrity over comfort, convenience, and the short-cuts of success that drive metrics but undermine trust.

Excellent written communication skills with a warm, clear, and professional tone.

We offer 30 days of PTO annually, which can be used for vacation, personal days, or illness.
In addition, our benefits plan covers health, dental and wellness to add that extra pep in our step, and help us sleep at night.
We have a tech allowance benefit to help set you up for work.
We have pregnancy and parental leave policies, and we're ready to support your family's next stage of growth.

We're building Toronto's dedicated platform for home management to empower the city's homeowners and to better connect our neighbours and the local Pros they trust.
We're looking for people with the curiosity, ownership, judgment, and leadership potential to grow quickly as Quartermaster grows.

This listing is sourced directly from Quartermaster AI's careers page and normalized into a canonical job model.