Citi Trends
Application Support Analyst - Assistant Vice President
MISSISSAUGA, Ontario, Canada · Exec · Full-time
Sponsorship not specified$94k-$142kDetected 1 day ago
PythonSQLSnowflakeDatabricksGrafanaKafkaData EngineeringStakeholder ManagementCommunicationCollaborationMentoring
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- Serve as the internal operational point of contact for client-impacting incidents, providing timely and accurate communication to client-facing teams including Client Services, Technology Relationship Managers, and Operations.
Responsibilities
- Joining DCP Production Support means taking on a role with genuine strategic weight - supporting the data and client experience infrastructure that underpins Citi's Securities Services business globally.
- Early access to AI-assisted production management tooling, aligned to Citi's firm-wide intelligent operations strategy - putting you at the forefront of how financial services production support is evolving.
- A clear path to grow beyond incident management - the team is building engineering capability, and senior analysts are expected to lead automation initiatives, mentor colleagues, and influence platform design decisions.
Nice to have
- If you want to grow beyond traditional incident management into a technically sophisticated, engineering-oriented function, this is the opportunity to do it.
- Coordinate start-of-day platform checks, continuous monitoring, and structured regional handovers, maintaining SLA adherence and clear stakeholder communication throughout the incident lifecycle via ServiceNow.
- Improve platform observability and operational efficiency by contributing to automation and monitoring initiatives using Grafana, ITRS Geneos, and GCO - reducing the volume of manual interventions required.
- Act as subject matter expert (SME) for one or more platforms, owning operational knowledge, coaching junior analysts, and serving as the escalation point for complex issues.
- Adopt and apply AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection - contributing to Citi's firm-wide intelligent operations strategy.
- Active ITRS Geneos monitoring and alerting experience, including dashboard configuration and alert management at an administrator level.
- SQL proficiency sufficient to independently investigate data quality issues across relational and cloud databases.
- Demonstrated practice of ITIL-aligned incident, problem, and change management - with a structured, process-disciplined approach to production operations.
Compensation
- $94k-$142k
Benefits
- Access to Citi's broader learning, development, and wellbeing programmes - supporting your professional growth and long-term career at a firm with global scale and impact.
Equal opportunity
- View Citi's EEO Policy Statement and the Know Your Rights poster.
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