Freed Associates
Clinician Support Representative
San Francisco · Senior
Sponsorship not specifiedDetected 149 days ago
Product ManagementCRMCustomer SuccessCustomer SupportIntercomEHR/EMRLeadershipCommunication
About the role
- You'll be exceptional at - or rapidly become exceptional at - the technical setups that get clinicians live and successful: Call forwarding setup, Template configuration and EHR push/integration setup.
Responsibilities
- This role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support that make Freed actually work for a clinician's practice.
- Technical troubleshooting of this nature, on top of standard product support
- Own technical implementation support for clinicians - call forwarding, template configuration, EHR integrations, and related setup workflows.
- Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
- Leverage Freed's AI Agent to enhance efficiency and maintain a high-quality, human experience.
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
- Strong product intuition and the confidence to propose and drive improvements independently.
- 401(k) plan to support your long-term financial goals
Requirements
- You are available to work Monday through Friday, starting at 5:00 am or Saturday through Wednesday, beginning at 8am
- Ability to systematically diagnose an unfamiliar issue, form a hypothesis, test it against available documentation, and walk through your thinking clearly.
- Ability to multitask and thrive in a fast-paced, evolving environment - including speaking directly with senior leadership in a flat organization.
- Experience supporting clinicians.
- Experience with Intercom or similar CRM/support tools.
Skills
- A bias toward incorporating new tools into your workflow.
- Excellent written and verbal communication skills.
Compensation
- Company-sponsored annual retreats
Benefits
- Competitive salary and equity in a high-growth company
- Medical, dental, and vision coverage
- Unlimited paid time off
- Commuter stipend
- Identify and own projects that improve clinician experience and product education at scale.
Company info
- At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
- As part of the Product team, you'll collaborate closely with Product Managers, Engineers, and Designers - representing the voice of the clinician and ensuring their feedback directly informs our product roadmap.
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