Myhrabc

Customer Onboarding & Integration Operations Lead

Remote, USA · Full-time

Sponsorship not specified$74k-$147kDetected 7 days ago

SQLData AnalysisData VisualizationStatisticsComplianceOnboardingLeadershipCommunicationProblem SolvingMentoring

About the role

MWI Animal Health is a leading brand of Cencora, offering animal health services globally.
In this role, you will utilize dashboards and key performance indicators to monitor performance, identify trends, and provide actionable insights that refine processes and enhance the customer experience.
This position is ideal for someone with a strong customer focus, a passion for continuous improvement, and a data-driven approach to optimizing processes.

Collaborate with the Customer Onboarding & Integration Manager to monitor queues and take appropriate actions to ensure service level goals are met while maximizing operational efficiency.
Monitor and maintain dashboards to identify trends and opportunities for improvement.
Track and analyze team performance metrics, providing actionable insights and recommendations to drive efficiency and effectiveness.
Translate quality assurance data into actionable insights and develop targeted documentation to address and bridge knowledge gaps.
Identify inefficiencies in case management processes and implement improvements to enhance team productivity and effectiveness.
Proactively identify potential compliance issues and implement preventative measures to minimize risk.
At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
The Customer Onboarding & Integration Operations Lead plays a critical role in driving operational excellence for processes supporting the setup and ongoing maintenance of MWI customers.
A key focus will be on developing and managing a robust quality assurance program to ensure high standards of service and operational efficiency.

Experience with implementing and monitoring KPIs.
Hands-on experience with customer communication, onboarding workflows, and regulatory compliance processes.
Bachelor's degree in data analytics, business analytics, computer science, information systems, statistics, mathematics, business administration, or a related field, or equivalent experience required.
4+ years of experience in business intelligence, data analytics, reporting, data visualization, analytics engineering, or a related field required.
Strong analytical skills with expertise in data analysis and auditing.

Certifications in dashboard development, SQL, data modeling, analytics engineering, or data governance practices preferred.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business.
Experience and Education

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

This listing is sourced directly from Myhrabc's careers page and normalized into a canonical job model.