cns
Managed Services L3 Engineer
Bluffton, South Carolina
Sponsorship not specifiedDetected 20 days ago
PowerShellAWSAzureCloud PlatformsCybersecurityNetwork SecuritySIEMCustomer SupportTCP/IPDNSFirewallBGP/OSPFLeadershipCommunicationMentoringSharePoint
About the role
- Complete Network seeks a highly skilled and experienced Level 3 engineer to join our team.
- You will also play a vital role in maintaining and enhancing our internal IT infrastructure.
- Provide expert-level troubleshooting and problem resolution for all aspects of existing Azure Virtual Desktop (AVD) environments, including performance optimization, complex user profile issues, and integration challenges.
Responsibilities
- Provide timely and effective technical support to clients, ensuring their systems run smoothly and meet their business needs.
- Create, implement, monitor, and troubleshoot client backup and recovery solutions to ensure data integrity and successful restoration procedures.
- Maintain and enhance critical internal IT infrastructure, including servers, networks, applications, and systems, to ensure optimal performance and reliability.
- Proactively monitor and maintain critical client infrastructure, including servers, networks, applications, and systems, anticipating potential issues and implementing preventative measures.
- Create, maintain, and update comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides, setting a high standard for quality and detail.
- In this role, you will provide escalated technical support, resolve complex issues, and make significant contributions to our company's success.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent extensive professional experience.
- Minimum of 5+ years of progressive experience in a Managed Services Provider (MSP) environment, with a demonstrated track record of successfully resolving complex client challenges across diverse IT landscapes.
- Exceptional ability to troubleshoot and resolve highly complex, ambiguous technical issues with minimal supervision, consistently identifying root causes and implementing effective, long-term solutions.
- Proven expertise and deep understanding across a broad spectrum of modern IT infrastructure:
- Windows Server Administration: Expert proficiency in Active Directory design, implementation, and troubleshooting
- and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization.
- Experience with Windows Server automation and scripting (PowerShell) for complex tasks.
- Virtualization: Advanced experience with VMware and/or Hyper-V, including virtualization design, implementation, and management at an enterprise level
- experience with clustering, high availability, and disaster recovery in virtualized environments
- and knowledge of virtualization automation and orchestration.
- Azure Virtual Desktop (AVD): Expert-level troubleshooting experience for existing AVD environments, including advanced performance tuning, complex user profile issues, application delivery, and intricate network/identity integrations.
- advanced GPO management
- and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization. Experience with Windows Server automation and scripting (PowerShell) for complex tasks.
- Networking: In-depth knowledge of TCP/IP, routing protocols, switching technologies, network security, and firewall management in complex and hybrid environments.
- Microsoft Modern Workplace: Expert-level ability to troubleshoot and resolve issues within Microsoft 365, Teams, SharePoint, and Intune, ensuring seamless user experiences, including advanced security, compliance, and automation capabilities.
- Backup and Recovery: Proven experience in designing, implementing, and troubleshooting backup and recovery solutions and disaster recovery planning, including in-depth knowledge of backup methodologies, technologies (e.g., Veeam), and best practices.
Nice to have
- Preferred Skills:
Skills
- Extensive experience with ConnectWise Automate and/or ConnectWise Manage.
- Experience in configuring, managing, and analyzing data from SIEM tools to detect and respond to security threats.
- Strong understanding of ITIL or other IT service management frameworks.
- Azure Solutions Architect Expert, CompTIA Network+, CompTIA Security+, AWS Certified Solutions Architect.
This listing is sourced directly from cns's careers page and normalized into a canonical job model.