Auto Club Group (ACG)

Auto Club Group (ACG)

Fleet Dispatcher (On-Site)

FL-Jacksonville · Full-time

Sponsorship not specifiedDetected 5 days ago
Communication

About the role

  • Monitor dispatched calls and tak e action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Clos e service request s using company electronic dispatching system

Responsibilities

  • You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
  • This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Requirements

  • Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
  • Experience working in a fast-paced environment
  • You enjoy interacting with people, having a high attention-to- detail and thrive in a fast-paced setting.
  • Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Nice to have

  • Reading and comprehending various Customer Care service tools ( e.g. manuals, work models, etc. )
  • Experience dispatching calls
  • C all center environment experience

Compensation

  • ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
  • ACG utilizes a geographic pay differential as part of the base salary compensation program.
  • Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
  • Salary at time of offer is determined based on these and other factors as associated with the job and job level.
  • Paid volunteer day annually

Benefits

  • $250 Quarterly Perfect Attendance bonus
  • Medical, dental and vision benefits
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holiday s
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • Discounts, perks, rewards and much more

Company info

  • Become a part of something bigger.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
  • By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
  • And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
  • ACG belongs to the national AAA federation and is the second largest AAA club in North America.
  • We have positions available for every walk of life!
  • AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
  • To learn more about AAA The Auto Club Group visit www.aaa.com
  • Important Note:
  • ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
  • ACG utilizes a geographic pay differential as part of the base salary compensation program.
  • Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
  • Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Equal opportunity

  • The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.
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This listing is sourced directly from Auto Club Group (ACG)'s careers page and normalized into a canonical job model.