Volarisgroup
Chief Operating Officer (COO)
United States - Tuscaloosa, AL · Exec
Sponsorship not specifiedDetected 31 days ago
BudgetingRecruitingLeadership
About the role
- Translate company goals into clear priorities, plans, and measurable outcomes across all departments
- Identify and act on opportunities to improve efficiency, scalability, and competitive positioning
Responsibilities
- Partner closely with the CEO to develop and execute Insuresoft's growth strategy and operational roadmap
- Own the design and continuous improvement of operational processes, workflows, and infrastructure that support sustainable growth
- Establish and monitor key performance indicators (KPIs) across the business, using data to drive decisions
- Own the end-to-end client experience, ensuring consistency, quality, and accountability across all client touchpoints
- Build and maintain strong executive relationships with key clients, acting as a strategic partner and escalation point when needed
- Drive a culture of client-centricity across the organization, aligning teams around client outcomes and long-term value
- Implement systems to gather client feedback and translate insights into product, service, and operational improvements
- Partner with Sales and Delivery teams to support retention, expansion, and overall client success
- Collaborate with product and engineering leadership to align the technology roadmap with business priorities and client needs
- Maintain accountability for product delivery timelines, technical quality, and client satisfaction
Requirements
- 10+ years of progressive leadership experience, with at least 3-5 years in a senior operational or executive role
- Demonstrated experience in the insurance industry, deep understanding of insurance workflows, carrier/agency relationships, and market dynamics
- Experience with insurtech platforms, policy administration systems, or insurance data/analytics solutions
- Exceptional leadership presence with the ability to inspire, align, and hold teams accountable
- MBA or advanced degree in business, technology, or a related field
- Experience leading organizations through periods of significant growth or transformation
- The ideal candidate brings a rare combination of deep knowledge of the insurance industry and the operational discipline of a high-performing SaaS company.
Skills
- Stay current on AI, automation, and emerging technologies relevant to the insurance software space
Compensation
- Lead cross-functional planning cycles including annual operating plans, budgeting, and quarterly business reviews
Benefits
- Competitive executive compensation package including salary, performance incentives, and equity participation
- Comprehensive benefits including health, dental, vision, and retirement
- The Chief Operating Officer will serve as a key strategic partner to the CEO, responsible for translating vision into execution across all areas of the business.
Equal opportunity
- equal opportunity employer.
Apply directly at Volarisgroup →Create a free account for alerts like thisView Volarisgroup immigration profile
This listing is sourced directly from Volarisgroup's careers page and normalized into a canonical job model.