Q2Ebanking

Q2Ebanking

Digital Banking Operations Director

Austin, TX · Director

No sponsorshipDetected 22 hours ago
SparkLeadershipCommunicationCollaborationMentoringPublic Speaking

About the role

  • Reporting to the VP of Operations with a dotted line to the Managing Director of Digital Banking, you'll be the operational backbone of a complex, high-velocity organization.
  • This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution.
  • Establish processes, workflows, and governance structures that enable the organization to operate at scale without creating bureaucracy.

Responsibilities

  • Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution.
  • Design and manage the operating model that governs how the organization plans, executes, and adapts - defining cadences, governance, and accountability structures.
  • Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused.
  • Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence.
  • Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline.
  • Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities.
  • Build business cases, conduct variance analyses, and track performance against plan to maintain accountability and drive informed decision-making.
  • Partner with Finance on budget cycles and cost optimization, but lead on operational prioritization and resource allocation.
  • Operational Excellence & Process Design
  • Bias toward action and continuous improvement - always looking for ways to simplify and optimize.

Requirements

  • 12+ years of operations leadership or program management in large-scale technology organizations.
  • Proven success running a $100M+ P&L or large business unit - managing resources, accountability, and execution at scale.
  • Track record of driving operational transformation and measurable improvements in how organizations operate.
  • Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.

Nice to have

  • Strong background in cloud engineering, platform operations, or digital product development.
  • Banking, fintech, or mission-critical systems experience is a plus but not required.
  • Understanding of how engineering organizations scale and the operational challenges that arise with growth.

Skills

  • Skilled at designing processes that enable execution without creating bottlenecks.
  • Strong judgment about when to standardize (for scale and discipline) vs. when to stay flexible (to preserve speed and innovation).
  • Experience managing stakeholder complexity and driving alignment across competing priorities.
  • Personal Attributes:
  • This position requires fluent written and oral communication in English.
  • Health & Wellness
  • Hybrid Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs

Compensation

  • We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Benefits

  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
  • Build performance metrics and dashboards that provide visibility into organizational health, execution, and progress against strategic goals.

Company info

  • build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
  • Being as passionate about our people as we are about our mission.
  • We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others!
  • We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
  • We also know that nothing builds trust and collaboration like having fun.
  • We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
  • We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
  • And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being.
  • Click here to find out more about the benefits we offer.
  • Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
  • We believe in making an impact-in the industry and in the community.
  • We are an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
  • Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Visa & Work Authorization

  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Q2Ebanking's careers page and normalized into a canonical job model.