Ifm Us
IT Operations Lead
Sunnyvale, CA
H1B sponsorship available$100k-$150kDetected 93 days ago
Deep LearningVendor ManagementProcurementIntellectual PropertyCustomer SupportVPNResearchLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- This is not a traditional help desk position
- rather, it is a hands-on operational leadership role responsible for ensuring the reliability, security, and efficiency of our end-user technology environment.
- The ideal candidate will combine strong systems administration expertise with exceptional customer service, enabling seamless onboarding, day-to-day operations, and global collaboration across time zones.
Responsibilities
- Lead and support office IT initiatives, including new office setup and expansion projects.
- Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
- Establish and maintain IT policies, procedures, and operational standards.
- Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
- Manage VPN access, endpoint security controls, and identity management processes.
- Support security audits, compliance requirements, and risk mitigation initiatives.
- Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.
- Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
- Employee Support & Service Delivery
- Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.
Compensation
- $100k-$150k
Benefits
- Include *Comprehensive medical, dental, and vision benefits *Bonus *401K Plan *Generous paid time off, sick leave and holidays *Paid Parental Leave *Employee Assistance Program *Life insurance and disability
- Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.
Company info
- We are seeking an experienced and highly service-oriented IT Operations Lead to serve as the critical bridge between our U.S. and UAE offices. This is not a traditional help desk position
- We are seeking an experienced and highly service-oriented IT Operations Lead to serve as the critical bridge between our U.S. and UAE offices.
Visa & Work Authorization
- This position is eligible for visa sponsorship.
This listing is sourced directly from Ifm Us's careers page and normalized into a canonical job model.