Visa
Director, Service Experience Enablement
US - Ashburn, VA, USA · Director
Sponsorship not specified$160k-$271kDetected 23 hours ago
Stakeholder ManagementProcess ImprovementLeadershipCommunicationCollaborationProblem SolvingPublic Speaking
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odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Director, Service Experience Enablement is responsible for leading the transformation of the Service Experience organization into a scalable, enablement-driven function.
- This role oversees a team responsible for strategic program delivery, organizational enablement, change management, communications, and execution governance across the Risk and Security Solutions (RAS) portfolio.
- The ideal candidate is a transformational leader who thrives in ambiguity, influences across a highly matrixed environment, and has a proven track record of translating strategy into execution.
Responsibilities
- Lead the evolution of the Service Experience organization toward an enablement-focused operating model.
- Develop and implement frameworks, governance structures, and best practices that improve organizational effectiveness and scale.
- Drive strategic initiatives that support business priorities, operational excellence, and organizational transformation.
- Lead a portfolio of complex cross-functional initiatives from planning through implementation.
- Drive execution rigor, transparency, and measurable outcomes across strategic programs.
- Own the Service Experience framework across the RAS portfolio and drive continuous improvement efforts.
- Partner with Product, Technology, Client Services, and regional stakeholders to improve adoption, readiness, and operational effectiveness.
- Engage Technical Subject Matter Experts as needed to support Service Experience initiatives and priorities.
Requirements
- 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- Minimum 10 years of experience in program management, strategy, transformation, operations, enablement, or related disciplines.
- M inimum 5 years of people leadership experience.
- Proven experience leading large-scale cross-functional initiatives in a complex, matrixed environment.
- Basic Qualifications:
- Strong executive communication, stakeholder management, and organizational leadership skills.
Nice to have
- 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Experience within payments, fraud, risk, fintech, financial services, or operational environments.
- Experience leading organizational transformation, change management, and operating model evolution initiatives.
- Experience driving AI, automation, or digital transformation initiatives.
- Familiarity with Agile, Lean, Six Sigma, or related continuous improvement methodologies.
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to operate effectively in ambiguous environments while maintaining a strong focus on execution and outcomes.
- Visa is everywhere you want to be-making it easy to pay and get paid.
Compensation
- The estimated salary range for this position is $160,100 to $271,400 USD per year, which may include potential sales incentive payments (if applicable).
Company info
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
- Join Visa and do work that matters - to you, to your community, and to the world.
- Progress starts with you.
Visa & Work Authorization
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
This listing is sourced directly from Visa's careers page and normalized into a canonical job model.