West Monroe
Manager, Insurance
Chicago
Sponsorship not specifiedDetected 49 days ago
LLMsProject ManagementStrategic CommunicationsBusiness DevelopmentPerformance ManagementLeadershipCommunicationCritical ThinkingMentoringPublic Speaking
About the role
- West Monroe is currently seeking a Manager with Insurance and Consulting experience to join our Chicago office.
- Our Insurance practice is a growing team focused on business and technology projects that transform brokers and carriers and help them adapt to evolving market demands.
- You will work closely with business and technology executives to solve critical challenges across customer engagement, technology modernization, operations transformation, data and analytics, and AI-enabled business capabilities.
Responsibilities
- Lead business and technology transformation initiatives for insurance carriers and brokerages
- Serve as a trusted advisor to client executives, helping define and implement strategies that drive operational efficiency, growth, and business value
- Partner with clients to design and implement customer engagement, technology modernization, automation, and analytics solutions
- Develop executive-level communications, presentations, recommendations, and deliverables that support decision-making and drive project outcomes
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs
- Lead multiple client engagements with responsibility for overall project success, quality, budget, and team performance
- Develop project approaches, work plans, implementation roadmaps, risk assessments, and pricing estimates
- Manage project risks, dependencies, and stakeholder communications across business and technology teams
- Build and lead high-performing project teams composed of West Monroe consultants and client personnel
- Translate business needs and requirements into actionable project plans, requirements, solution designs, and implementation activities
Requirements
- Bachelor's degree or equivalent experience required
- Prior consulting experience with at least 1+ year at the Manager level
- 6+ years of consulting and/or insurance industry experience working directly with external clients
- Strong understanding of the insurance value chain across carriers and brokerages
- Experience managing project teams, workstreams, budgets, and client relationships
- Strong presentation and business development skills with the ability to influence client stakeholders, including executive leadership
- Experience working in collaborative team environments and leading large-scale initiatives
- Demonstrated experience leading business transformation, technology modernization, customer relationship strategies, operations transformation, or data and analytics initiatives
- Ability to manage multiple priorities efficiently, display sound judgment, and work productively in a fast-paced, team-oriented environment
- Strong leadership, organizational, interpersonal, written, and verbal communication skills
- Experience developing work plans, project scopes, pricing estimates, and executive-level deliverables
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs <span data-ccp-props="{"134
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