Zenoti
Senior Customer Success Manager
Seattle, Washington, United States · Senior
Sponsorship not specifiedDetected 106 days ago
Customer SuccessCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills
About the role
- As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform.
- You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies.
- Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.
Responsibilities
- Expected to build a solid understanding of the product and operate independently within the first 3 months.
- Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
- Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.
- Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
- Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
- Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.
- Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
- Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.
- EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
- Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
Requirements
- Required Skills & Qualifications
- Ability to interpret data to define strategies and make informed decisions.
- Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals.
Skills
- Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.
- Preferred Qualifications
- Exper
- Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti's product, with a proactive approach to learning.
Company info
- Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
- Product Expertise: Become a subject matter expert in Zenoti's platform, proactively exploring features and functionalities to deliver maximum value to customers.
- Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
- Become a subject matter expert in Zenoti's platform, proactively exploring features and functionalities to deliver maximum value to customers.
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.