Rentvine
Technical Support Specialist (Onsite - Estero, FL)
Estero, FL
No sponsorshipDetected 7 hours ago
HubSpotSalesforceCRMAccount ManagementAccountingProcess ImprovementCustomer SuccessCustomer SupportZendeskIntercomCommunicationCollaboration
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is an opportunity to grow your career inside a high-velocity software company where your contributions are visible, your feedback shapes the team, and your path forward is real.
Responsibilities
- Customer Support & Communication
- Own inbound customer inquiries via phone, email, and live chat - responding promptly, professionally, and with measurable impact on customer satisfaction.
- Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through.
- Document troubleshooting steps and resolution outcomes in a way that enables team-wide knowledge sharing.
- Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows.
Requirements
- 2 years of experience in technical support, help desk, or customer success - ideally within a SaaS or software environment.
- Demonstrated ability to troubleshoot software issues methodically, with clear documentation of steps and outcomes.
- Strong written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
- Experience working within ticketing or CRM systems (Intercom, HubSpot, Zendesk, Salesforce, or similar).
- Even Better If You Have
- Bachelor's degree or equivalent experience in Accounting, Finance, Business, Property Management, Information Technology, or a related field.
- Proficiency with Intercom, HubSpot, Aircall, or comparable CRM/support platforms.
- Familiarity with property management software, real estate operations, or proptech.
- Experience contributing to knowledge base content, internal SOPs, or team training materials.
- 5000) with the stability of a proven platform.
Skills
- About Rentvine
- Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc.
- Please Note:
- Rentvine is unable to provide employment sponsorship now or in the future for this position.
Benefits
- Product Expertise & Customer Education
Company info
- Our people aren't just part of our success-they're the reason for it.
- Guide customers through best practices, configuration options, and system navigation to help them work more efficiently.
Visa & Work Authorization
- Please Note: Rentvine is unable to provide employment sponsorship now or in the future for this position
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This listing is sourced directly from Rentvine's careers page and normalized into a canonical job model.