bucketlist
Customer Success Manager (12 month contract)
Vancouver, British Columbia, Canada
Sponsorship not specified$70k-$80kDetected 14 days ago
Product ManagementProduct StrategyCRMCustomer SuccessCommunicationOrganizational Skills
About the role
- Contract Term: This position is a 12-month maternity leave contract, with the possibility of extension based on organizational needs and performance.
- Act as primary customer contact within assigned Book-of-Business, fostering strong relationships and regular communication.
- Monitor customer health and engagement signals, identify upsell opportunities, and conduct regular check-ins and performance reviews.
Responsibilities
- Collaborate with Sales, Support, Onboarding, and Product teams to ensure a seamless customer experience and resolve issues promptly.
- Drive customer advocacy, referrals, and case studies
- Collaborate with the Finance team to review renewal numbers, document upsell opportunities, and establish clear client retention goals and strategies.
- Drive customer advocacy, referrals, and case studies; focus on improving customer loyalty and retention.
- Highly organized with the ability to manage multiple priorities and workflows in a fast-paced environment with a high level of accuracy, attention to detail, and ability to meet deadlines.
- Your primary goal will be to ensure customer satisfaction, drive adoption of our great product, and maximize customer retention and growth.
- An additional paid day off and $$ to spend to help check items off your own bucket list!
- Support for your home workspace and funding to grow your skills.
Requirements
- Required Skills for Success:
Skills
- Bachelor's degree in Business Administration or a related field (preferred).
- Experience as a Customer Success Manager for at least 3 years in SaaS environment
- Great communication skills, both written and verbal environments
- Tech-savvy and proficient with CRM software and customer success tools.
- Creative problem-solver with a growth mindset and a clear vision for expanding their book of business.
- Comfortable navigating difficult customer conversations with professionalism and empathy.
- Bilingual in either French or Spanish as a second language is an asset in this role
Compensation
- Anticipated Salary Range for this intermediate CSM role is $70,000 - $80,000 CAD.
- Compensation: Anticipated Salary Range for this intermediate CSM role is $70,000 - $80,000 CAD.
Benefits
- Includes health, dental, vision care, EFAP and more.
- Wellness Days: In addition to paid vacation days, we offer flexible paid time off to fit individual needs.
- Annual Bucketlist Benefit: An additional paid day off and $$ to spend to help check items off your own bucket list!
- Home Office and Learning & Development
- This position is a 12-month maternity leave contract, with the possibility of extension based on organizational needs and performance.
Company info
- Bucketlist Rewards provides a leading B2B SaaS solution that allows organizations of all sizes to introduce an effective rewards and recognition program to its workforce.
- Our goal is to provide companies with an easy to use web platform that enables employers to reward team members in a meaningful way that matters to them, while achieving great business results and building better organizational cultures.
- When it comes to great company culture, the Bucketlist team walks the talk and we are proud to be Great Place to Work certified!
- Join a growing company where you'll be part of a high performing team with lots of potential.
- We are a distributed workplace (100% remote).
- This position is open to anyone residing and able to work in Canada on a remote basis.
- Proactively engage customers with insights and strategic recommendations for optimizing Bucketlist platform usage.
- Stay current on industry trends and best practices in HR, Rewards & Recognition, and employee engagement to provide valuable insights to customers.
- At Bucketlist Rewards, we are passionate about delivering innovative solutions to our wonderful clients.
- Our cutting-edge products have revolutionized Rewards and Recognitions, and we're committed to ensuring our customers achieve maximum value and success.
- As a Customer Success Manager (CSM), you will be responsible for building and maintaining strong relationships with our Bucketlist customers.
- Growth Opportunities: Join a growing company where you'll be part of a high performing team with lots of potential.
- Remote Work: We are a distributed workplace (100% remote).
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This listing is sourced directly from bucketlist's careers page and normalized into a canonical job model.