Fiserv

Technical Business Analysis - Advisor I

Berkeley Heights, New Jersey · Contract

Sponsorship not specified$100k-$166kDetected 12 hours ago

Code ReviewProject ManagementAgileJiraConfluenceCustomer SupportCommunicationCollaborationMentoring

About the role

Administer, configure, and support Jira and Confluence Data Center environments, including projects, workflows, permissions, screens, fields, dashboards, reports, and integrations.
Partner with business and technology stakeholders to gather requirements, design scalable solutions, and implement process improvements across the Atlassian platform.
Own, troubleshoot, and resolve complex technical issues using effective collaboration, troubleshooting best practices, and transparent communication with stakeholders.
Replicate issues and validate product-related defects while coordinating with internal and external support teams as needed.
Support Jira and Confluence upgrades, migrations, integrations, and ongoing maintenance activities.
Develop and maintain automation solutions, self-service capabilities, knowledge articles, and operational documentation to improve efficiency and user experience.
Drive technical collaboration and engagement with internal teams, vendors, and strategic partners. Mentor junior engineers and share technical knowledge to strengthen team capabilities and troubleshooting expertise.
Proven ability to manage multiple priorities simultaneously while maintaining high levels of service and responsiveness. Experience mentoring support engineers and helping develop technical troubleshooting skills.

Perform error diagnosis, debugging, validation, root cause analysis, and code reviews when required to identify and resolve platform-related issues.
5+ years of experience in Technical Support, Software Services, Systems Administration, or a related technical role supporting large end-user communities.
Strong understanding of Jira workflows, permissions, schemes, automation, reporting, and system administration best practices.
Experience with Splunk, Dynatrace, Clarity, and related monitoring or project management platforms.
Experience with scripting, automation, API integrations, or Atlassian marketplace applications.

$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Monitor platform performance, capacity, and system health to ensure reliability, availability, and an optimal user experience.

Fiserv is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
Please note our AskHR representatives do not have visibility to your application status.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.

This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.