Avant

Associate Product Manager, Customer Experience

Chicago HQ

Sponsorship not specifiedDetected 26 days ago

Data AnalysisProduct ManagementProduct StrategyProject ManagementStakeholder ManagementResearchCommunicationCollaboration

About the role

You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company.
We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

CX Analytics, Insights & Roadmap - own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data.
Customer Feedback Research - create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops.
CX Tool Managemen t - manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with.
CX Feature Development - partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite.
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers.

2+ years of product management or relevant experience.
Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions.
Experience owning and managing a product roadmap with clear metric definition and outcome ownership.
Experience with customer feedback and CX platforms (SurveyMonkey, Braze, or similar).
Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work.
Strong written communication skills, including the ability to write clearly for diverse audiences and craft effective AI prompts to accelerate research, analysis, and content workflows.

Fintech, lending, or other regulated consumer services experience.
This role is based on our downtown Chicago Office, located in the Merchandise Mart.
Compensation Range:
The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.
These rewards are allocated based on level, impact and performance in the role.
Lunch Allowance (Fooda) and In-office Snacks

The base salary range for this job is USD $80,000 - USD $124,000/ Year
Employees new to Avant typically come in below the midpoint of the pay range.
The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.
[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]
This role is eligible for additional incentives, including an annual bonus.

Our benefits include:
Choice of great Medical, Dental, and Vision Insurance Plan options
Flexible Time Off
Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program

We show up to work as our whole selves and make sure others can too.
We can only succeed when we do so as a team.
The harder the problem, the more satisfying the solution.
We are all owners of the customer experience.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together.
We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking.
Authenticity.
Collaboration.
Problem-Solving.
Get Sh!t Done.
Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

This listing is sourced directly from Avant's careers page and normalized into a canonical job model.