AvidXchange, Inc.
Customer Success Manager II
Charlotte, North Carolina, United States · Mid · Full-time
Sponsorship not specifiedDetected 9 days ago
CRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem SolvingAccounts Payable
About the role
- The Customer Success Manager II manages a portfolio of small to medium-sized media customers, acting as a trusted advisor and strategic partner.
- This role drives customer adoption, retention, and expansion while proactively identifying opportunities to deliver value and influence product strategy.
- The CSM II collaborates closely with cross-functional teams to resolve issues, implement solutions, and ensure a seamless customer experience.
Responsibilities
- Serve as a customer advocate internally, collaborating with Product, Support, Onboarding, and other teams to address feedback and implement solutions
- Maintain accurate records of interactions, updates, and outcomes in CRM and customer success platforms
- Excellent communication, interpersonal, and relationship-building skills with a customer-first mindset
- At AvidXchange, we are building more than a tech company - we are building an experience.
Requirements
- Proficiency in CRM and customer success platforms (e.g., Gainsight) and familiarity with success metrics
- Experience managing multiple accounts and priorities in a fast-paced environment
- Minimum 3-5+ years of experience in customer success, account management, or a related field
- A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
Compensation
- 16 hours per year of paid Volunteer Time Off (VTO)
Benefits
- Tuition Reimbursement up to the federal maximum of $5,250***
- AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup.
- We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits.
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite gym fitness center, yoga studio, and basketball court
Company info
- Act as the primary point of contact for a portfolio of small to medium-sized media customers, building long-term, strategic relationships
- Guide customers through onboarding, adoption, renewal, and expansion, ensuring alignment with their goals and objectives
- Deliver advanced product training, thought leadership, and best practices to help customers achieve outcomes and maximize ROI
- What we're looking for:
Equal opportunity
- AvidXchange is an equal opportunity employer.
- AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws.
- AvidXchange will not discriminate against applicants for employment on any legally recognized basis.
- This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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