Graco
Technical Information Specialist
Dayton, Minnesota, USA
No sponsorship$54k-$95kDetected 6 days ago
SwiftCustomer SupportPLCElectrical EngineeringCommunicationCollaborationProblem Solving
About the role
- Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials.
- Well, we pump peanut butter into your jar, and the oil in your car.
- We glue the soles of your shoes, the glass in your windows and the screen on your phone.
Responsibilities
- Broad product knowledge in all product lines to support field personnel in servicing Graco products.
- Assist in product training sessions, covering basic technical and application aspects to support knowledge sharing within the team. Train and mentor other technical information specialists as needed
- Create new and updated content reference library for quick and accurate product information.
- Assist in product training sessions, covering basic technical and application aspects to support knowledge sharing within the team.
- Establish and maintain a professional, responsive relationship with all Graco customers, distributors and other Graco departments
- Maintain knowledge of ISO procedures relevant to responsibilities, including warranty and quality policies, to ensure compliance.
- Drive escalation of product quality concerns and customer application issues promptly to ensure swift resolution and customer satisfaction.
- Deliver accurate, reliable decision-making information to support timely decision-making and effective resolution of customer inquiries.
- Experience in product service, with a focus on providing technical support, performing troubleshooting, and resolving customer issues related to product performance.
- Solid background in electronics, including knowledge of electronic components, circuit design, troubleshooting, and repair.
Requirements
- Provide product and technical support to the field as required.
- 2-year Technical Degree or equivalent experience
- Strong proficiency in English.
- Bachelor's degree in a technical field
Compensation
- Graco offers attractive compensation, benefits and career development opportunities.
Company info
- Provide troubleshooting and repair assistance through written and verbal communication methods (email, text, VRA, telephone) to Graco customers, distributors, and field personnel.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States.
This listing is sourced directly from Graco's careers page and normalized into a canonical job model.