Global Payments

Bilingual (Spanish / English) Technical CSR

JEFFERSONVILLE, INDIANA

Sponsorship not specifiedDetected 7 days ago

Customer SupportResearch

About the role

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Research - Basic ability to research issues and resolve customer inquiries
Here's a taste of what you can expect.
Fluent in both English and Spanish
High School Diploma or Equivalent
Typically, 2 years' experience working within high volume technical support environment.
Previous customer service experience
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Our perks - what we'll bring for you

This listing is sourced directly from Global Payments's careers page and normalized into a canonical job model.