Mlabs
Founding Account Manager
New York, New York, United States · Full-time
No sponsorship$100k-$180kDetected 1 day ago
Account ManagementLogisticsProcess ImprovementCustomer SuccessCadenceLeadership
> stay_score
odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
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About the role
- The client is seeking a high-caliber Founding Account Manager to join the team in either their New York City or London office.
- Risk Mitigation & Retention: Identify delivery risks early, proactively de-escalate potential issues, and secure ongoing renewals and referenceable client relationships.
- Revenue Expansion: Identify and close upsell and cross-sell opportunities across new lines, geographic regions, volume tiers, and program expansions.
Responsibilities
- Lead Onboarding and Go-Live Execution: Build structured implementation plans, manage project timelines, and coordinate cross-functional resources to ensure seamless client launches.
- Cross-Functional Coordination: Collaborate closely with Operations, Claims, and Product teams to resolve issues rapidly, unblock bottlenecks, and maintain strong client trust.
- Account Governance & Cadence: Drive executive updates, oversee SLA compliance, manage escalation pathways, and build tailored account success plans.
- Process Optimization: Translate operational learnings into scalable, repeatable playbooks, frameworks, and team routines to support long-term growth.
- Your data may be shared only with clients and trusted partners where necessary for recruitment purposes.
- Operating within a high-value industry, the client provides end-to-end operational and AI-enabled infrastructure solutions that help partners achieve significantly faster processing times, superior service quality, and optimized economics.
- This is an on-site, high-intensity role designed for a commercially minded, relationship-driven professional looking to own key accounts end-to-end.
Requirements
- If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion.
- Must be based in (or willing to relocate to) London or New York City, with full legal authorization to work in the UK or US without requiring current or future sponsorship.
Nice to have
- Knowledge of insurance industry mechanics or third-party administration is a strong plus.
Compensation
- Deal Size: Proven track record of managing enterprise accounts valued at $150k+ Annual Contract Value (ACV).
- Quarterly performance bonus structure (up to 15% of quarterly salary).
- Proven track record of managing enterprise accounts valued at $150k+ Annual Contract Value (ACV).
Benefits
- Quarterly performance bonus structure (up to 15% of quarterly salary).
- Early-stage equity participation package (stock options).
- Comprehensive medical insurance coverage.
- Retirement benefits, including a 401(k) with a 5% employer match (US) or employer pension contributions (UK).
Company info
- Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates.
- Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates.
- If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.
Visa & Work Authorization
- Must be based in (or willing to relocate to) London or New York City, with full legal authorization to work in the UK or US without requiring current or future sponsorship.
This listing is sourced directly from Mlabs's careers page and normalized into a canonical job model.