Harness

Harness

Senior Customer Architect

U.S · Senior

Sponsorship not specified$180k-$202kDetected 6 days ago
PythonBashGitAWSGCPAzureKubernetesTerraformHelmCI/CDGitHub ActionsJenkinsLinuxDatadogDevOpsCybersecurityPenetration TestingSIEMSOARJiraAccount ManagementValuationCustomer SuccessCisco

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

10 transfer filings in the last year, covering 10 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization.
  • Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities - delivering actionable recommendations across technology, process, and people dimensions.
  • Conduct regular business reviews and check-ins with customers to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner.

Responsibilities

  • Develop strategic account success plans to ensure successful operationalization and value realization and drive alignment with all levels of customer leadership.
  • Participate in Harness Community forums and help build reference architectures, best-practice guides, and enablement content
  • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
  • Harness has been named to the Inc. Power Partner list for software delivery success
  • Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management.
  • Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.

Requirements

  • Kubernetes eco system expertise (k8s, helm, release, upgrade, troubleshooting etc)
  • Programming (Scripting) experience along with ability to write custom integrations or tailored
  • 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry.
  • Ability to quickly learn, understand, and work with new emerging technologies and solutions in the AI, DevOps, Cloud and Security space.
  • Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.

Nice to have

  • 5+ years of experience with some multiple of the following solutions preferred:
  • Languages & Scripting: Python, Bash, YAML, Go (a plus).
  • Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security is preferred.
  • Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred

Compensation

  • $180,000 - $202,000 USD

Benefits

  • Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.

Company info

  • With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster.
  • Position Summary We are seeking an experienced, highly technical and customer-centric Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team.
  • At Harness, we care about your privacy and are committed to protecting your personal data.
  • We are seeking an experienced, highly technical and customer-centric Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team.
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This listing is sourced directly from Harness's careers page and normalized into a canonical job model.