Miss Moneypenny Technologies GmbH

Customer Success Manager (f/m/d)

Berlin, DE

Sponsorship not specifiedDetected 117 days ago

Account ManagementCustomer SuccessResearchCollaborationProblem Solving

About the role

You define shared goals, set up regular reviews to track progress, and adapt when things change.

You own whether the customer gets what they came for.
Spot and drive growth Great delivery creates expansion opportunities.
You manage across these layers: running workshops, preparing and leading review meetings, coordinating with IT, marketing, and business leads.

You are not intimidated by regulated, complex industries.
When a customer asks "what should we do next?", you have a concrete, informed answer.
You are not a generalist relationship manager
You work with account plans that give you clarity on priorities, stakeholders, and next steps.
Scope and expectations You work in a growing team with direct visibility into how the company operates.

not satisfaction scores, but what concretely gets bigger and why.
You can articulate how your work has driven account growth or expansion in previous roles.
English at near-native level (C1-C2) is required.
Additional languages, particularly Spanish, are valued as a big plus.
We do not filter by years of experience.
What matters is what you have done and how you work.
We work incredibly hard but have a blast doing it, with plenty of laughter and humor along the way.

a dynamic access point to the services people need, at the exact moment they need them.
Come join us.
The product's value proposition is typically co-developed with the customer, and your job is to make it land.
This is not reactive support.
Either way, your insight into the customer is what makes growth possible.

We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences.
With leading investors Earlybird and b2venture backing us, we're building something significant here.
If you're looking for meaningful challenges and want to contribute to a forward-thinking, ambitious team, this role is for you.
We believe in meaningful work.
Our team is passionate about pushing boundaries and delivering real value, and we celebrate our achievements together.
At the core of our culture are trust and open communication.
We value diverse perspectives and know that collaboration drives success.
There's no room for egos.
Every voice matters, and every success is shared.
No politics!
Develop deep product expertise You understand Wallet Studio well enough to recommend specific use cases, configurations, and applications to your customers.
Navigate enterprise complexity Our customers are large enterprises in regulated industries, with multiple business units, departments, and stakeholders.
If AI is already part of how you get things done, you will feel at home here.
Above all, we are learners.

This listing is sourced directly from Miss Moneypenny Technologies GmbH's careers page and normalized into a canonical job model.