Esper

Technical Implementation Manager

Bellevue, WA

Sponsorship not specified$10k-$15kDetected 51 days ago

AndroidAgentic AIForecastingCustomer Success

About the role

The Technical Implementation Manager is the technical backbone of Esper's customer accounts.
Together, they close the gap between contract sign and devices live, remove friction, resolve blockers, and connect the customer's operational reality to Esper's platform.

accelerating implementation workflows, building automation and integration tooling, identifying optimal technical solutions, generating account insights, and forecasting customer behavior.
Some of the world's most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences.
Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
This is an engineering role with a customer axis: TIMs own the implementation from contract sign through full fleet scale, and they bring engineering-level depth to every customer engagement.

Android/AOSP experience (device management, firmware, provisioning, build systems) Experience with MDM/EMM/UEM platforms Experience working with hardware ecosystem partners (OEMs,

TIMs operate as forward-deployed technical experts alongside the Enterprise Account Manager.
AI is not a side skill at Esper.
TIMs are expected to use agentic

The ability to build practical AI components that create real value for customers and the team is a core part of this role.
Technical Implementation and Delivery Own end-to-end device implementations from onboarding through full fleet rollout, including the project plan, escalation path, and all technical blockers Get hands-on with devices, MDM software, and platform configuration; train customers to operate Esper independently

This listing is sourced directly from Esper's careers page and normalized into a canonical job model.