Genesys

Billing / Credit & Collections Senior Manager

Indiana, USA, USA · Senior · Full-time

Sponsorship not specified$109k-$192kDetected 61 days ago

Agentic AIComplianceStakeholder ManagementSalesforceAccountingHRISCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingInternal Audit

About the role

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Senior Manager, Americas Order Management · Location: Virtual (United States) · Department: Order Management · Reports To: Sr.
This role is responsible for ensuring accurate and efficient order processing and billing operations while driving a high standard of operational performance.

Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency.
Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement.
Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management.
Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives.
Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.
Leads a geographically dispersed team of up to 15 analysts, fostering collaboration and operational excellence
Identifies root causes of operational and financial issues and develop prioritized, scalable solutions.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization.
Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization.
You can expect a response within 24-48 hours.
If you have any questions, please include them in your email.
Demonstrated experience leading large or multi-functional teams
Strong analytical, strategic thinking, and organizational leadership capabilities.
Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.
Core Competencies
Strategic and operational leadership
Financial and business acumen
Cross-functional influence and stakeholder management
Complex problem solving and conceptual thinking
Operational governance and compliance
Digital transformation and process automation

Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities.
Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards.
Establish and enhance policies, procedures, and standardized operating practices
Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis.
Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation.
Works on issues where analysis requires conceptual thinking, interpretation of complex data, and in-depth knowledge of organizational objectives.
Operates effectively in situations where problems and approaches may not be clearly defined.
Influences stakeholders internally and externally in sensitive and complex business situations while preserving strong working relationships.

This role has a market-competitive salary with an anticipated base compensation range listed below.
$109,200.00 - $192,000.00

Interacts regularly with lower and senior management on matters affecting multiple teams, customers, and operational processes.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.