MM Ascend
Customer Service Analyst
Cincinnati, OH
Sponsorship not specifiedDetected 43 days ago
ExcelCustomer SupportTime ManagementMicrosoft Office
About the role
- MassMutual Ascend's Claims Department is looking for an empathetic and customer-service focused individual to join the team.
- We will provide you with the opportunity to learn about the Annuity industry while working in a team centered environment where your ideas can be shared, and you can impact the Company!
- The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process.
Requirements
- Strong time management skills and the ability to multi-task in a fast-paced environment.
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
Nice to have
- High School Diploma required.
- Some College level coursework preferred.
- Previous customer service experience preferred
Compensation
- Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Company info
- Shares and/or conveys routine information to customers maintaining a professional demeanor in all situations.
- Interacts with customers to provide information in response to inquiries about procedures or a case's status.
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This listing is sourced directly from MM Ascend's careers page and normalized into a canonical job model.