Ptc
Salesforce Business Operations Analyst
Boston, MA, USA · Senior
Sponsorship not specified$67k-$90kDetected 30 days ago
AccessibilityHubSpotSalesforceRecruitingCommunicationCollaborationProblem SolvingMentoring
About the role
- The Velocity business unit is a fast-moving, start-up-like organization within the broader PTC ecosystem.
- We are looking for a curious, self-motivated Junior Salesforce Business Analyst to join our growing team.
- This is a highly visible, people-first role - you will be the connective tissue between our Salesforce platform and the people who depend on it every day.
Responsibilities
- Stakeholder Engagement & User Support
- Partner with team leads, managers, and department stakeholders to understand business needs and translate them into actionable Salesforce configurations.
- Manage user accounts, profiles, roles, permission sets, and sharing rules to ensure the right people have the right access.
- Support the configuration of standard and custom Salesforce objects (Accounts, Contacts, Leads, Opportunities) as business needs evolve.
- Begin building and iterating on Flows to automate routine business processes - guided by senior team members as your skills develop.
- You have used Trailhead, YouTube, the Salesforce community, or peer networks to build skills on your own terms.
- You know when to listen before you problem-solve, and you build rapport naturally across different teams and seniority levels.
Requirements
- In-office presence is required to support collaboration, mentorship, and ongoing team engagement.
- Exposure to Salesforce Flows - you understand what they do and have begun experimenting with them, even if you have not yet built complex automation independently.
Nice to have
- Salesforce Certified Administrator (ADM-201) credential, or actively working toward certification at time of application.
- Experience with third-party integrations (e.g., HubSpot, Outreach, DocuSign, ZoomInfo) or middleware tools.
- Working knowledge of user management: profiles, roles, permission sets, and sharing settings.
- Comfort working with data: CSV imports/exports, data hygiene practices, and basic understanding of data relationships within Salesforce.
- Additional Requirements
- Natural Curiosity
- You ask thoughtful questions before diving in and are comfortable sitting with ambiguity while you work toward a solution.
- You see work tickets or stakeholder request as an opportunity to learn something new about the business, not just a task to close.
Skills
- Exposure to Sales Cloud or Service Cloud in a professional or hands-on learning context.
- Hands-on familiarity with core Salesforce objects, fields, page layouts, record types, and validation rules.
- Experience building or maintaining Salesforce reports and dashboards.
Compensation
- PTC carefully considers a wide variety of factors when determining compensation.
Benefits
- You are honest about what you know, what you're learning, and where you need support - and you actively seek feedback as a development tool.
- Stay current with Salesforce releases, new features, and best practices, proactively identifying capabilities that could benefit the organization.
Company info
- Our world is transforming, and PTC is leading the way.
- Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
- Our people make all the difference in our success.
- Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
- Junior Salesforce Business Analyst
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.