SmarterDx
Senior Manager, Customer Success (SmarterNotes)
Remote (United States) · Senior
Sponsorship not specified$140k-$160kDetected 6 days ago
LLMsProject ManagementProcess ImprovementCustomer SuccessEpicCernerEHR/EMRPatient CareLeadershipProblem SolvingOrganizational SkillsLean Manufacturing
About the role
- SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered.
- You will help healthcare organizations transform clinician documentation through generative AI solutions, including Progress Notes, Discharge Summaries, Discharge Planning, and future AI-powered clinical workflow products.
Responsibilities
- Build trusted relationships with executive, clinical, and operational stakeholders, serving as the strategic advisor throughout the client lifecycle
- Lead executive business reviews, strategic planning sessions, and operational governance meetings to align product performance with client goals
- Partner closely with Integration, Implementation, Product, Support, Sales, and Clinical teams to ensure successful onboarding, implementation, and go-live
- Drive product adoption by identifying opportunities to improve utilization, workflow integration, and clinician engagement
- Identify opportunities for account growth and product expansion while partnering with Sales to support renewals and long-term strategic planning
- Deliver actionable insights that help clients maximize the value of AI-powered clinical documentation
- Partner with Client Success leadership to continuously improve team processes, playbooks, templates, and operational best practices
- You will collaborate with executive, clinical, and operational leaders to align SmarterNotes with organizational priorities, optimize clinical workflows, and drive measurable outcomes.
Requirements
- Strong understanding of hospital operations, clinical workflows, and physician adoption strategies
- Proven ability to communicate effectively with executive, clinical, and operational leadership
- Ability to thrive in a fast-paced, high-growth environment while managing multiple strategic priorities
- Experience working with Epic, Cerner, or other enterprise EHR platforms
Nice to have
- Bachelor's degree required
Compensation
- $140,000 - 160,000
Benefits
- Medical, Dental & Vision - Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave -
- Unlimited PTO & 10 Holidays - So you can relax and recharge.
- 401(k) with Traditional & Roth Options - Tax-advantaged retirement savings through Fidelity with a 4% match.
- As a Smartian, you'll help build technology that makes healthcare more accurate, sustainable, and effective for everyone.
- Manage a portfolio of enterprise health system clients using the SmarterNotes platform, ensuring long-term client success and satisfaction
- Monitor client health, adoption metrics, and business outcomes, delivering executive-level reports that demonstrate utilization trends and financial impact
- 7-10+ years of experience in healthcare operations, client success, clinical innovation, healthcare technology, consulting, or project management
- Bachelor's degree required; preferred fields include Healthcare Administration, Business Administration, Nursing, Health Informatics, or related disciplines
- Demonstrated success managing executive relationships within complex health systems
- Experience leading implementation, adoption, and optimization of healthcare technology, digital health, or AI-enabled clinical solutions
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This listing is sourced directly from SmarterDx's careers page and normalized into a canonical job model.