T. Rowe Price

Client Experience Manager

Baltimore, MD

Sponsorship not specified$87k-$148kDetected 1 day ago

A/B TestingProduct ManagementProduct StrategyProject ManagementStakeholder ManagementResearchCommunication

About the role

Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world.
We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business.

Support advisor digital tools and experiences, including areas such as login and registration, subscription services, online scheduling, and planning and analysis tools.
Work closely with an Agile development team throughout the product lifecycle, including requirements gathering, user story development, backlog prioritization, testing, deployment, and post-launch support.
Partner with the business and client to define requirements for projects, manages the end-to-end process of completing the project, and help guide the internal decision-making process.
Collaborate with business partners, technology teams, and end users to develop solutions that improve usability, engagement, operational efficiency, and overall client experience.
Leverage data, analytics, user feedback, and research to identify opportunities and recommend enhancements that support business objectives.
Analyze trends and performance metrics to measure success, support reporting needs, and identify opportunities for continuous improvement.
Provide operational support for digital experiences, including troubleshooting and resolving user issues, coordinating with technology teams, and communicating with internal partners and external users, when needed.
The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes.

5+ years of relevant professional experience in product management, digital experience management, or a related field.
Experience working in an Agile environment, partnering with software development teams through the full product lifecycle.
Experience with the Adobe MarTech stack.
FINRA licenses are not required and will not be supported for this role.
Required:
Bachelor's degree or equivalent combination of education and relevant experience.
Preferred:
Strong stakeholder management, communication, and relationship-building skills.
Analytical mindset with experience using data and insights to support decision making and prioritize enhancements.
Ability to manage multiple priorities and adapt to changing business needs.
FINRA Requirements
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges

$87,000.00 - $148,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$95,500.00 - $163,000.00 for the location of: Washington, D.C.
$108,000.00 - $185,000.00 for the location of: New York, California
Base salary is only one component of our total compensation package.

As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
Annual bonus eligibility
A generous retirement plan
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Learn more about our benefits.

Here, you can expect equal opportunity and fair and consistent treatment for all.
equal opportunity employer and values diversity of thought, gender, and race.

in, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by

This listing is sourced directly from T. Rowe Price's careers page and normalized into a canonical job model.