Collibra
Senior Customer Support Engineer
New York, New York, USA · Senior
H1B sponsorship available$116k-$145kDetected 12 days ago
JavaPostgreSQLMySQLLinuxRESTCustomer SupportProblem Solving
About the role
- As an engineer, you will focus on the edge cases, the "what if".
- We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.
- This is a hybrid role based in our New York office.
Responsibilities
- We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate.
Requirements
- Experience troubleshooting web-based applications
- Experience with Java and REST API
- Experience working closely with software developers
- Knowledge of certificates
- Experience maintaining software running in production.
- Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
- A bachelor's degree or equivalent work experience is required.
- Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.
- Focused on quality and knowledge of "how" something works, especially what to test in order to execute change with confidence.
Nice to have
- Analyzing complex customer issues to determine the root cause.
- Collaborating across Collibra's Product Engineering teams to understand unclear functional requirements.
- 4+ years in a customer facing role, ideally in a SaaS environment
- Analytical and methodical problem solving skills
- SSL, SSO, PostgreSQL preferred.
Compensation
- The standard base salary range for this position is $116,000.00 - $145,000.00 per year.
- This position is not eligible for additional commission-based compensation.
- Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
- In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
Benefits
- We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events.
- These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.
- Learn more about Collibra's benefits.
- Learn more about diversity, equity, and inclusion at Collibra.
Company info
- At Collibra, we're proud to be an
Equal opportunity
- equal opportunity employer.
- If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
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This listing is sourced directly from Collibra's careers page and normalized into a canonical job model.