Team Architects

Member Success Manager - Real Estate Mastermind

United States

Sponsorship not specified$150k-$200kDetected 16 days ago

Account ManagementCustomer SupportMentoring

About the role

The Boardroom already has a member experience infrastructure in place - you're being hired to elevate it and run it with real intention.
Customer service people want the sales and revenue conversations to belong to someone else.
World-class here isn't a vibe - it's measurable: members who feel seen before they ask to be, upgrade opportunities surfaced at the right moment instead of missed, and disengagement caught and reversed weeks before a renewal conversation ever happens.

You'll design and own the full member experience - from the moment someone enrolls through their first 90 days, their ongoing engagement, their renewal, and their upgrade into higher tiers of membership.
You'll have administrative support from day one.
This role owns renewal revenue, retention, and ascension revenue - and the way you generate all three is by elevating the member experience.
As you build out a stronger playbook, you will hire and lead a small team of Member Success Advisors who execute what you've designed, while you retain the highest-profile accounts and personally handle every escalation - including exit conversations when a member is considering leaving.

Member Services Manager The Boardroom Mastermind | Remote | W-2 | $150,000-$200,000+ OTE About The Boardroom Mastermind The Boardroom Mastermind is a 14-year-old, invite-only private mastermind for elite real estate operators and business owners.
Membership starts at $26,000 to $66,000 per year.

This listing is sourced directly from Team Architects's careers page and normalized into a canonical job model.