Akuity

Technical Customer Success Manager, AMER Central/East

Remote - North America - East

Sponsorship not specifiedDetected 4 days ago

GitKubernetesDevOpsOnboardingCustomer SuccessCommunicationCollaborationArgo CD

About the role

We are looking to hire a Technical Customer Success Manager to our Customer Success team.
This team member will work with our customers to help them onboard to our platform and guide them through their Argo journey to ensure it is as successful as possible.
Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals.

Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on 'time to value' objectives.

Strong technical background (hands-on knowledge of Kubernetes is nice to have)
Naturally curious and creative, eager to learn, adapt and perfect your work, you seek help and put it to good use
Ability to break down technical concepts for a wider audience of different stakeholders (ranging from Junior Engineers to C-Level Executives)
Prior experience in Customer Success or equivalent work experience focused on increasing customer satisfaction, adoption, and retention
Familiarity working with clients of all sizes
Willingness to travel if needed

Enthusiastic about working with a diverse, global team of professionals across multiple time zones (asynchronously)
Develop, prepare, and nurture customers for advocacy.

This listing is sourced directly from Akuity's careers page and normalized into a canonical job model.