ShipMonk
Customer Service Representative
Las Vegas, Nevada, United States · Staff+
Sponsorship not specifiedDetected 56 days ago
Account ManagementSupply ChainLogisticsCustomer SupportWarehouse Management System
About the role
- Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity.
- They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
Responsibilities
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Support merchant's projects and assist throughout their lifecycle
- we're a growth partner for merchants.
- We provide hands-on, "mom and pop" support with a global reach.
Requirements
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
Skills
- They serve as the primary point of contact for our Merchants to facilitate timely issue resolution.
Compensation
- We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
- Our Core Values
- Our values are the heart of our culture.
- We're looking for individuals who embody these principles every day.
Company info
- With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant - first mindset.
Apply directly at ShipMonk →Create a free account for alerts like thisView ShipMonk immigration profile
This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.