Spring Health

Associate Director, Strategic Operations

New York (Hybrid) · Director

Sponsorship not specified$160k-$184kDetected 5 days ago

SpringResearchLeadershipMentoring

About the role

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business.
This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week.

Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.
Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).
Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.

4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations
top-tier consulting experience strongly preferred.
BA or BS in any field required
MBA strongly preferred.

The target base salary range for this position is $160,000 - $184,000, and is part of a competitive total rewards package including equity and benefits.
We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
$200 per year donation matching to support your favorite causes.

Health, Dental, Vision benefits start on your first day at Spring.
You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Up to $1,000 Professional Development Reimbursement a year.
Our mission: e liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

e liminating every barrier to mental health.
With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale.
This role is deeply execution-oriented.
In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes.
Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability.
Our office is located at 60 Madison Avenue.

This listing is sourced directly from Spring Health's careers page and normalized into a canonical job model.