ATI
Head of Brakewise
Woburn, Massachusetts, United States
Sponsorship not specifiedDetected 37 days ago
Product StrategyForecastingOnboardingCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- By delivering actionable brake health insights, Brakewise empowers dealerships, service centers, tire retailers, fleets, and aftermarket providers to improve customer outcomes while creating new service opportunities.
- This individual will serve as the voice of the customer within ATI and help ensure that product innovation remains closely aligned with market needs.
- Establish key performance indicators and operating metrics to measure business performance.
Responsibilities
- Business Operations & Growth Lead the day-to-day operational success of the Brakewise business.
- Develop and execute growth plans that drive customer adoption and recurring revenue.
- Build and improve business processes that support scale and operational efficiency.
- Collaborate with ATI leadership on planning, forecasting, and business priorities.
- Drive adoption and expansion across customer segments and distribution channels.
- Customer Success & Market Adoption Own customer onboarding, implementation, adoption, retention, and expansion strategies.
- Lead customer reviews and help identify opportunities for growth and improvement.
- Build a customer-centric culture focused on satisfaction, retention, and long-term success.
- Partner closely with product and engineering teams to define requirements and roadmap priorities.
- Support successful launch and adoption of new product features and capabilities.
Benefits
- Help shape the long-term vision and positioning of Brakewise.
Company info
- Develop and maintain strong relationships with customers and strategic partners.
- Ensure customers achieve measurable value from the Brakewise platform.
- Go-to-Market Strategy & Commercial Execution Develop and execute go-to-market strategies for new customers, markets, and channels.
- Our mission is to help automotive service providers operate safer, more efficiently, and more profitably through innovative technology.
- This role sits at the intersection of customers, product, sales, marketing, and operations.
This listing is sourced directly from ATI's careers page and normalized into a canonical job model.