New York Blood Center Enterprises

New York Blood Center Enterprises

Donor Relations Associate

Westbury, NY, US

Sponsorship not specifiedDetected 5 days ago
RecruitingCustomer SupportResearchPublic Speaking

About the role

  • This role focuses on providing exceptional customer service to donors with the goal of increasing donor frequency and retention.
  • Under direct supervision, the position involves a variety of tasks including rebooking donation appointments, educating donors on the donation process, and enrolling them in frequent donor programs.
  • Additional responsibilities include administering marketing and customer service surveys, collecting data for reports, presenting promotional items, and ensuring compliance with internal SOPs and external regulations.

Responsibilities

  • Manage Donor Information: Input and update donor demographics in our BECS system to create barcodes and keep our collection staff informed of any changes.
  • Front Desk Support: Handle donor check-ins, answer phones, and assist with front desk tasks in our donor centers.
  • Support and Sanitize: Assist with cleaning equipment and areas used by donors.
  • Present promotional items to the donors to create a delightful experience for the donor.
  • NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually.
  • Competitive Pay: $17.00/hour Make a Difference: Be a crucial part of our mission to save lives and support our community.

Requirements

  • Prepare shift summary reports, provide telemarketing support for upcoming drives, and assist with other tasks as required.
  • Must be able to travel all of New York City.
  • Reporting and Support: Prepare shift summary reports, provide telemarketing support for upcoming drives, and assist with other tasks as required.
  • Education: High School Diploma or equivalent.

Compensation

  • Overview Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners.

Benefits

  • Growth Opportunities: Gain valuable experience in the healthcare industry and advance in a supportive environment.
  • Explain the benefits of automated donations, including plasma, platelets, and auto-red cells.
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This listing is sourced directly from New York Blood Center Enterprises's careers page and normalized into a canonical job model.