Planet
Manager, Customer Success - Commercial Markets
San Francisco, CA; Washington, D.C · Full-time
Sponsorship not specified$122k-$152kDetected 1 day ago
Product ManagementSalesforceCRMAccount ManagementCustomer SuccessZendeskHardware DesignResearchGISLeadershipCommunicationCollaborationMentoringRemote Sensing
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- This role serves as a leader and advocate for strategic enterprise customers, acting as a key escalation point for critical account health and commercial growth.
- You will work in lockstep with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy.
- This is a full-time, hybrid role which will require you to work from our San Francisco or Washington D.C. office 3 days per week.
Responsibilities
- Reporting to the Global Director of Customer Success, this position oversees daily operations for the commercial portfolio and ensures the team has the strategy and resources needed to deliver measurable business value and ROI.
- Cross-Functional Collaboration: Collaborate with Pre-Sales, Solutions Engineering, and Professional Services to ensure smooth transitions from post-sale implementation to long-term workflow integration.
- Voice of the Customer: Partner with Product Management to align commercial requirements, feature requests, and industry use cases with Planet's product roadmap.
- Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
- Planet is an inclusive community and we know that everyone has their own needs.
Requirements
- 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role.
- Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes.
- Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
- Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences.
- Experience in a field related to Earth Observation, Geographic Information Systems (GIS), or public policy.
- Ability to translate customer data into actionable insights.
- Experience leading organizational change management efforts within large, complex entities.
- Deep domain experience in key commercial verticals such as Agriculture, Energy, Insurance, Finance, or Supply Chain.
- Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs).
- Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations.
- What Makes You Stand Out:
- Familiarity with geospatial solutions, remote sensing, or GIS imagery and how commercial enterprise accounts integrate location intelligence into business processes.
- Experience leveraging AI technologies to increase team efficiencies and guide customers to derive automated insights from geospatial data.
- Application Deadline:
Skills
- Welcome to Planet.
Compensation
- The US base salary range for this full-time position at the commencement of employment is listed below.
- The final salary range is determined by job related experience, skills and location.
- Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
- San Francisco Salary Range
- US National Salary Range
- $121,840 - $152,320 USD
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Commuter Benefits (if local to an office)
- Volunteering Paid Time Off
Company info
- We are both a space company and data company all rolled into one.
- We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth.
- Join Planet and be a part of our mission to change the way people see the world.
Equal opportunity
- EEO statement:
Visa & Work Authorization
- Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time.
This listing is sourced directly from Planet's careers page and normalized into a canonical job model.