Advisor360

Software Support Engineer (.Net/SQL)

Needham, MA

No sponsorship$90k-$115kDetected 13 days ago

PythonJavaC#Node.js.NETSQLMySQLElasticsearchCustomer SupportWiresharkCommunicationProblem Solving

About the role

It's not just the tech (though it's best-in-class).
It's the people, the purpose, and the passion behind everything we do.
This role is hybrid, requiring three days per week onsite in our Needham, MA headquarters.

Own Tier 3 / R&D-level case handling - troubleshoot, debug, and identify root causes at the code level.
Perform deep-dive log and trace analysis to diagnose issues in complex environments.
Partner with Product, QA, and Engineering to improve serviceability, supportability, and robustness.
Create and refine documentation to share knowledge internally and externally.
A customer-first mindset, proactive problem-solving approach, and a drive to constantly learn and share knowledge.
We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included.

Advisor360 ° provides an estimate of the compensation for roles that may be hired as required by state regulations.

Associate's degree in Computer Science/Engineering or relevant experience (Bachelor's degree preferred) Strong troubleshooting skills with the ability to read, debug, and interpret code (C#, Java, Python, NodeJS,.NET).
Proficiency with log analysis tools (Browser dev tools, ElasticSearch, Splunk, Wireshark) and browser/network debugging.
Familiarity with databases (IE MSSQL & MySQL) and SQL query skills.
Understanding of enterprise architecture for high-scale Java web applications.
Excellent communication skills - able to explain complex issues clearly to both technical and non-technical audiences.
Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.)

Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company.
The estimated base salary range for this position is $ 90,000-115,000 + bonus and equity.
The salary, other forms of compensation, and benefits information is accurate as of the date of this posting.

Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company.
We offer comprehensive health benefits, including dental, life, and disability insurance.
We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.
The estimated base salary range for this position is $ 90,000-115,000 + bonus and equity.
The salary, other forms of compensation, and benefits information is accurate as of the date of this posting.

Act as a trusted advisor to customers, understanding their unique environments and anticipating needs.
The way we see it, we are here to learn from each other.
While we are interested in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time.

We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Advisor360 is an Equal Opportunity Employer.

ed in qualified applicants who are permanently eligible to work for any employer in the United States, we are unable to sponsor or take over sponsorship for employment visas at this time

This listing is sourced directly from Advisor360's careers page and normalized into a canonical job model.