IRC

Community Navigation Specialist

Iowa City, IA USA

No sponsorshipDetected 5 days ago

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About the role

This position does not provide immigration legal advice or legal representation.
All case-specific legal questions are referred to licensed or accredited legal service providers.

Provide individualized navigation and support to help clients understand the referral process and how to access appropriate community resources.
Assist clients with scheduling intake appointments and support timely completion of referral activities.
Maintain accurate tracking systems to monitor client progress, referrals, appointments, and outcomes.
Support clients in navigating appointment systems, transportation options, interpretation resources, and other logistical needs that may impact appointment attendance.
Provide practical guidance that empowers clients to independently navigate service systems and manage future appointments.
Coordinate with service providers to support continuity of care and successful client engagement while maintaining appropriate professional boundaries.
Build rapport and provide strengths-based guidance that promotes client self-sufficiency and confidence in navigating systems.
Connect clients with community resources that support long-term stability, integration, and successful attainment of personal goals.
Promote equitable access to services and support informed decision-making by clients regarding available services and referrals.
Document all client interactions, referrals, appointments, outcomes, and follow-up activities in accordance with program and organizational requirements. Input client information into relevant databases and assist with reporting activities as needed.

ability to work effectively with internal and external stakeholders.
proficiency in language(s) spoken by IRC's clients is desired
ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
Conduct regular follow-up with clients to address barriers to engagement and encourage successful completion of required appointments and activities.
Identify barriers and connect clients with appropriate resources to help address them that may prevent clients from completing required appointments and follow-up activities.
Participate in staff meetings, training opportunities, and partner convenings as required.

Relevant professional experience in human services field, community services navigation, or nonprofit program required
minimum of 2 years of experience strongly preferred.
Experience with immigrant and refugee populations preferred
lived experience valued.

Demonstrated success working and communicating effectively in a multi-cultural environment.
Attention to detail and accuracy in work product.
Valid driver's license and access to a personal, insured vehicle is required.
Demonstrated Skills & Competencies:

(Pay Rate: $21-$22.80/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

We offer a comprehensive and highly competitive set of benefits.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
job type, internal equity, and budget.

Employer: IRC is an Equal Opportunity Employer.
IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
IRC is an Equal Opportunity Employer.
Equal Opportunity Employer: IRC is an

This listing is sourced directly from IRC's careers page and normalized into a canonical job model.