Docebo

Docebo

Senior Customer Success Manager

Remote Canada · Senior · Contract

Sponsorship not specifiedDetected 74 days ago
HTMLCSSRESTData AnalysisSalesforceCRMAccount ManagementExcelHRISCompensationCustomer SuccessPublic Speaking

About the role

  • We're shaping the future of learning with a team that isn't afraid to challenge the status quo.
  • If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here.

Responsibilities

  • Own the lifecycle of your portfolio by proactively reducing churn and driving deep product adoption that leads to long-term loyalty.
  • Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other.
  • With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
  • Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do.
  • Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Requirements

  • As a Senior Customer Success Manager, you are the ultimate architect of the customer journey, turning complex business goals into reality through our AI-powered platform.
  • You bring 5-9 years of experience in SaaS, specifically managing renewable books of business and driving customer satisfaction.
  • You have a solid grasp of enterprise systems (SSO, CRM, HRIS) and a foundational understanding of HTML, CSS, and Javascript.
  • You excel at building rapport and demonstrate a high degree of empathy while balancing the needs of the customer with business objectives.
  • Previous experience specifically within HR or LMS technologies and proficiency in Salesforce CRM.

Skills

  • Better experiences for learners and real results for businesses.

Compensation

  • Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Benefits

  • You'll get access to health benefits, so you can get the care you need when you need it.
  • We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.
  • OUR TOTAL REWARDS PHILOSOPHY 🎉
  • DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
  • If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Company info

  • Educate and excite customers with industry best practices and creative solutions that turn their business hurdles into success stories.
  • You maintain an upbeat, positive mindset and thrive in a collaborative environment where you share knowledge freely.
  • BONUS POINTS 🌟
  • We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  • OUR PROMISE TO YOU 😍
  • Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
  • Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
  • ABOUT DOCEBO 💙
  • At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
  • At Docebo, we're using AI to change how people learn at work-and we mean actually change it.
  • Partner with customers to define, configure, and monitor key performance indicators that prove the tangible value of their investment.

Equal opportunity

  • We are committed to diversity and inclusion in our workforce.
  • As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.

Visa & Work Authorization

  • s of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under appl
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This listing is sourced directly from Docebo's careers page and normalized into a canonical job model.