Waymark

Outreach Specialist / Care Coordinator - Cleveland, Ohio

Cleveland, Ohio · Contract

Sponsorship not specifiedDetected 8 days ago

SalesCustomer SupportEHR/EMRPatient CareCommunicationOrganizational Skills

About the role

You will work to improve the health of patients from low- income communities by fostering trust and connecting them with various providers and resources.
You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

Accurately document each patient encounter in detail.
Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.
Convenient options to support your commute needs.
COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.

Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
Comfort navigating a variety of technology platforms including Google Workspace.
Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Experience in care coordination, patient outreach, call center or working in an outpatient clinic or doctor's office.
Multilingual capabilities.
Knowledge of Cleveland, Akron, Canton communities and Medicaid populations.
$22.38/hr - $25.42/hr
Here's what you can expect:
Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
You will be asked to attest to your COVID vaccination status after an offer of employment is made.
Offer of employment is contingent upon successful completion of a background check.

Professional Development Stipend: A dedicated stipend supports professional development and growth.
As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.
Waymark will consider reasonable accommodations for individuals who cannot be vaccinated due to a disability or sincerely held religious belief.
Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed.

This listing is sourced directly from Waymark's careers page and normalized into a canonical job model.