The RealReal
Customer Experience Associate (Seasonal Sales Associate) - San Francisco
San Francisco - Retail · Mid
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About the role
- As a Customer Experience Associate, you will be the first point of contact for our clients.
- You will provide client education on our company mission and services, and provide an exceptional client experience by determining our clients' needs and assisting them to find the products and services that meet them.
- This role is seasonal with an expected end date of January 4, 2027.
Responsibilities
- As a Customer Experience Associate, you will be the ambassador of the brand and work with cross functional teams in your store to deliver a warm and personalized experience.
- Support client services such as in-store returns and consignment drop offs
- Support operational functions as needed, such as customer transfers
- Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising
- Maintains objectivity when dealing with client issues to determine the best solution
Requirements
- Ability to master multiple technical devices and systems
- Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
- A desire to work with people, and a strong understanding of excellence in customer service
- Ability to lift and move merchandise up to 25 lbs
Nice to have
- 1-2+ years of work experience, luxury preferred
Skills
- Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues
Compensation
- Compensation, Benefits, + Perks
Company info
- Assist customers while shopping by listening, connecting, and making recommendations
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status
This listing is sourced directly from The RealReal's careers page and normalized into a canonical job model.