Enterpret
Strategic Customer Success Manager
New York City
Sponsorship not specifiedDetected 22 hours ago
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Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We've built the agentic platform to deploy self improving customer experiences.
- CSMs at Enterpret carry real business targets.
- You review, correct, and act on what the agents surface, and you improve the agents when they miss.
Responsibilities
- Now we build systems that scale those solutions.How our CSMs actually work
- You own a number. CSMs at Enterpret carry real business targets. No red/yellow/green theater.
- Portfolio reviews, renewal prep, onboarding status, and upsell forecasting run on agents built against our own Knowledge Graph.
- You build the automation you wish you had.
- The product you support is an agent platform.
- You tell stories with data. Monthly and quarterly reviews are grounded in evidence from the customer's own feedback: quantified themes, quotes, and outcomes, not usage screenshots.
- Being a human ticket router. We built a Scaled Success function and AI support agent so you don't have to be.
Skills
- Only caring about vanity metrics like usage statistics or red/yellow/green statuses
- Doing absolutely everything a customer asks for, regardless of whether it is the optimal solution for them
- Be a strong data storyteller who can turn feedback data into an executive narrative that lands in an EBR
- Have a strong sense of ownership and a desire to make an impact at an early stage startup
Compensation
- Highly competitive compensation and early-stage startup equity
Benefits
- Highly competitive compensation and early-stage startup equity
- Medical, Dental, and Vision Insurance
- Comprehensive benefits package, including 401(k)
- Generous vacation policy
- Maternity and Paternity leaves
Company info
- At Enterpret, we are unlocking the most impactful dataset for businesses, customer feedback.
- If you do something manually twice, we expect you to ask whether an agent should do it the third time. - You deploy agents with your customers, not just for yourself.
- What Customer Success at Enterpret is - Driving positive business outcomes for our customers.
- You deploy agents with your customers, not just for yourself.
- Driving positive business outcomes for our customers. Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users.
- We are the external representatives of our company, and we solve our customers' problems even when the product isn't quite there yet, increasingly by building agents that close the gap.
- Being strictly reactive and waiting for our customers to bring us problems
- Be excited to meet our customers in person
- The buck stops with you. You will own and be accountable for the success of your customers. Not their happiness, their success.
- Owning a full book of business from onboarding through activation, renewal, and upsell. We aim to build multi-year partnerships with our customers. We are not transactional.
- Being an advocate for our customers so that our product and engineering teams continue to build the right products for them. What better way to validate product ideas than to prove they are useful?
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This listing is sourced directly from Enterpret's careers page and normalized into a canonical job model.