Clutch
Senior Customer Success Manager
United States · Senior
Sponsorship not specifiedDetected 19 days ago
SalesCustomer SuccessCollaborationAdaptability
About the role
- These are complex, relationship-driven customers, all of them Credit Unions.
- This role spans both executive onboarding during implementation (driving alignment, ensuring the customer is set up for long-term success) and post-implementation success (ongoing adoption, value realization, and growth).
- The ideal candidate is comfortable moving between tactical execution (helping customers through technical challenges in tandem with our Implementation Engineers) and strategic partnership (advising executives on how to unlock value at scale).
Responsibilities
- Build relationships with executive sponsors and key day-to-day contacts.
- Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
- Support adoption of core product capabilities and begin spotting areas for future expansion.
- Partner with internal teams (product, support, implementation) to solve customer challenges and influence roadmap priorities.
- Use customer data to surface actionable insights that drive adoption and executive alignment
Requirements
- 5+ years of experience as Customer Success Manager or other customer-facing role in a fast-paced environment, preferably in SaaS and/or Fintech or consulting
- Proven success managing a book of 10-20 highly complex B2B accounts, six figures in ARR each, where success depends on navigating fragmented decision-making, not managing high-volume transactional relationships
- Executive presence and ability to guide senior stakeholders through onboarding and strategic reviews
Nice to have
- Technical fluency and ability to translate product capabilities into business value
- Background in financial services or other regulated industries strongly preferred
- open to adjacent industries with experience managing complex, evolving organizations
Compensation
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Benefits
- Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Prioritize your well-being with comprehensive health and dental insurance plans.
Company info
- Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions
- we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
- Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Our organization participates in E-Verify. Click here https://www.e-verify.gov/about-e-verify/what-is-e-verify to learn about E-Verify.
- Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members.
- A Note About AI at Clutch
- We use it often and encourage our team to creatively and effectively leverage AI tools in their work.
- Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members.
- As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.
- Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
- By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies.
- This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
- Clutch is an equal opportunity employer.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
This listing is sourced directly from Clutch's careers page and normalized into a canonical job model.