Leap
Senior Technical Implementation Manager
US (Remote) · Senior
Sponsorship not specifiedDetected 35 days ago
SQLData EngineeringComplianceProject ManagementPRDsHubSpotSalesforceCRMAccount ManagementProcess ImprovementHIPAACommunicationOrganizational Skills
About the role
- This role bridges the gap between technical execution and client success.
Responsibilities
- Lead end-to-end technical onboarding of new clients, from scoping through go-live.
- Manage QA of configurations and file processes to ensure data integrity and accuracy.
- Support customer relaunches, expansions, and platform updates.
- Serve as the primary technical resource for clients and their vendor partners during onboarding.
- Build strong client relationships by proactively addressing technical issues and providing clear communication.
- Create and maintain internal documentation (PRDs, SOPs, playbooks).
- Identify and implement automation opportunities across file processing, data ingestion, and reporting.
- Partner with engineering and operations to improve workflows and reduce manual interventions.
- Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
- Support Leap's growth by standardizing technical implementation processes.
Requirements
- Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
- Prior client-facing experience in technical account management, project management (PMP certified), and implementation.
- Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).
- 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup.
- Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
- Analytical mindset
- adept at diagnosing data and integration issues.
- Excellent communicator able to engage with both technical and non-technical stakeholders.
- Strong organizational skills
- able to manage multiple concurrent implementations.
- Independent, resourceful, and comfortable operating in a fast-paced startup environment.
- Mission-driven with a passion for transforming U.S. healthcare.
Nice to have
- Bachelor's degree in Computer Science, Engineering, Business, or related field preferred.
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- You'll partner cross-functionally with clinical, operations, data, and client success to ensure implementations are delivered on time, error-free, and in alignment with Leap Health's commitment to excellence.
- Flexible remote work environment
Company info
- Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy.
- We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.
- Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers.
- Opportunities for professional development and career advancement as Leap grows
This listing is sourced directly from Leap's careers page and normalized into a canonical job model.