HQO

Tier 2 Support Representative (Boston, MA)

Boston, MA

Sponsorship not specified$71k-$79kDetected 26 days ago

HubSpotAccount ManagementCustomer SupportCommunicationProblem SolvingMentoring

About the role

This position will enjoy a collaborative hybrid work model, with a minimum of four days per week (Monday -Thursday) in our Boston office.

Respond to Tier 2 support tickets promptly and efficiently, meeting SLA targets without compromising on quality.
Deliver exceptional customer experiences that result in high CSAT and contribute to overall retention and NPS.
Act as a bridge between Support, Product, and Engineering teams, relaying insights that improve the product and customer experience.
In this role, you'll serve as a key escalation point for complex customer inquiries and technical issues, ensuring timely, empathetic, and high-quality support that drives satisfaction, retention, and operational excellence.
About the role We are seeking a Tier 2 Support Representative to join our growing Customer Support team.
You will play a critical role in supporting our customers, ensuring they receive the exceptional support and care that we pride ourselves on at HqO.
Experience using support ticketing systems (HubSpot is a pre.
Ability to collaborate cross-functionally with Product, Engineering, and Account Management teams.

Proven troubleshooting and problem-solving skills, with strong attention to detail.
Excellent communication skills, with the ability to translate technical information into clear, customer-friendly language.
What you bring Fluency in English (Written and Verbal) 3-5 years of experience in a customer support, technical support, or help desk role (SaaS experience strongly preferred).

Fluency in English (Written and Verbal) 3-5 years of experience in a customer support, technical support, or help desk role (SaaS experience strongly preferred).

We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day.
If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.
Pay & Benefits The compensation range below includes base salary and bonus or on-target incentive compensation, if applicable.
In addition to cash compensation, HqO employees are eligible for equity and comprehensive benefits.
Perks & Benefits at HqO At HqO, we believe great work starts with great people, and supporting them inside and outside the office.
Our benefits are designed to help you stay healthy, grow your career, and enjoy life along the way.

Employees are in-office Monday - Thursday Unlimited time off to recharge How to apply For consideration, please submit your resume.
We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
We are seeking a Tier 2 Support Representative to join our growing Customer Support team.

This listing is sourced directly from HQO's careers page and normalized into a canonical job model.