D Wave Quantum

D Wave Quantum

Senior IT Support Specialist

New Haven, CT · Senior

Sponsorship not specified$81k-$121kDetected 26 days ago
iOSAndroidAzureLinuxCybersecurityNetwork SecurityIncident ResponseProcess ImprovementCustomer SupportTCP/IPDNSResearchCommunicationCollaborationProblem SolvingTime ManagementPublic Speaking

About the role

  • D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world's first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave's
  • mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum

Responsibilities

  • Advanced End User IT Support Serve as the primary escalation point for complex hardware, software, operating system, networking, and authentication issues Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems.
  • Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
  • Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android).
  • Lead onboarding and offboarding activities, including account provisioning, device deployment, access management, and employee technology training.
  • Manage user accounts, permissions, and identity services across Active Directory, Microsoft Entra ID (Azure AD), and cloud-based platforms.
  • System Maintenance and Deployment Perform advanced troubleshooting and support for endpoint management, authentication systems, networking services, and cloud platforms.
  • Track and maintain system configurations and collaborate with vendors for synchronization or technical support.
  • Collaboration and Process Improvement Act as a senior escalation resource and technical mentor for IT Support Specialists and Service Desk personnel.
  • Lead incident response and coordinate resolution efforts during major outages or critical business-impacting events.
  • Develop and maintain technical documentation, knowledge base articles, support procedures, and operational standards.

Nice to have

  • D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services.
  • More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing.
  • Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.
  • This role requires participation in a 24 x 7 on call rotation and delivery of reoccurring technology and awareness presentations for employees.
  • Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, and scripting).

Compensation

  • We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they've got - not because they're simply making money, but because they've fallen in love with our vision, mission, values, and team.
  • The final offer is determined by your proficiencies within this level.
  • $80,800- 121,200 USD (New Haven)

Benefits

  • During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings.

Equal opportunity

  • No 3rd party candidates will be accepted It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.
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