Indigobooksmusic

Indigobooksmusic

Customer Operations Manager

Calgary, AB, Canada

Sponsorship not specifiedDetected 27 days ago
AccessibilityInventory ManagementHRCustomer Support

About the role

  • We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories - big and little - connect us.
  • Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
  • As such, we believe in the power of people and their stories.

Responsibilities

  • Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
  • Lead execution of national events and store-level initiated author and kids events
  • Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
  • Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
  • Lead inventory management processes and returns
  • Open and close the store and responsible to manage the sales floor
  • Build strong teams by attracting and developing the best talent

Requirements

  • 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Quebec

Nice to have

  • College degree preferred or equivalent job experience

Benefits

  • Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures
  • Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
  • Availability to work a flexible schedule, including evenings, weekends, and holidays

Company info

  • Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.
  • Our Mission is to inspire reading and enrich the lives of booklovers.
  • We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive.
  • Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
  • We Will Hire, Inspire, Promote and Retain the Best
  • We Will Be Customer Centric
  • We Will Be Entrepreneurial
  • We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
  • We Will Be Committed to True and Shared Value Creation
  • We Will Be Systems Thinking, Data Driven and AI enabled
  • The Customer Operations Manager is responsible for the customer experience and the store's omni sales results.
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This listing is sourced directly from Indigobooksmusic's careers page and normalized into a canonical job model.