Cytracom

Cytracom

Network Support Engineer - SASE

McKinney, TX

Sponsorship not specifiedDetected 47 days ago
CybersecurityNetwork SecurityCustomer SupportFirewallVoIPZero TrustCommunicationCollaboration

About the role

  • All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Responsibilities

  • The role is to deliver clear and effective technical support for ControlOne and network-related issues.
  • You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention.
  • Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
  • Maintain working knowledge of all Cytracom products and integrations Competencies:

Company info

  • Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
  • Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
  • Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
  • Here's a closer look at this key role: The role is to deliver clear and effective technical support for ControlOne and network-related issues.
  • You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity.
  • You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components.
  • Customer-Facing Responsibilities Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication Provide accurate, timely updates to customers regarding progress and next steps Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms Own each case through resolution and deliver clear root cause explanations once resolved
Apply directly at Cytracom →Create a free account for alerts like thisView Cytracom immigration profile

This listing is sourced directly from Cytracom's careers page and normalized into a canonical job model.