Airtron
Customer Service Representative
Frederick, MD, USA
Sponsorship not specifiedDetected 14 hours ago
ExpressOutbound SalesExcelCustomer SupportCommunicationOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Answers phones, schedules customers and assists customers with any/all inquiries.
- Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
Requirements
- General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
- Must be able to communicate in English effectively, both verbally and in writing.
- Valid driver's license required.
- Ability to work overtime with little notice
- weekends hours may occasionally be required.
- Must be able to lift/move up to 20 pounds frequently.
- Must be able to adhere to long periods of standing, walking or sitting.
- Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
- Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
- Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
Nice to have
- Completed college course work.
- Additional Knowledge, Skills and Abilities:
- Positive attitude and a team player.
- Working Conditions:
Skills
- Customer service mindset.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment.
- Strong organizational skills, attention to detail and the ability to multi-task.
- Related work experience may be substituted for education
- Willingness and ability to work collaboratively with all levels of the organization.
- Safety mindset and acceptance of a safety culture.
- Open office environment.
- Provides customer services relating to sales, sales promotions, installations and communications.
Benefits
- With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
Company info
- Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
- Follows location initiatives and proactively informs and educates customers.
- Follows all company policies and procedures, including but not limited to safety.
Equal opportunity
- Airtron is an equal opportunity employer.
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This listing is sourced directly from Airtron's careers page and normalized into a canonical job model.